Terms of Service

Company: Clueless (AB under registration), Reg. No.: pending registration, Address: [TBD], Contact: legal@clueless.chat

Note: Purchases, deliveries, returns, prices and product terms are governed by the merchant's own terms and policies.

Terms of Service

Effective date: 2025-10-28

1) What the Service is

We provide an AI chat assistant that appears on a merchant's website (the "Service") to help you find products, answer questions and navigate. The Service is in beta and may change.

2) Who this agreement is between

These terms are between you and Clueless (AB under registration) ("we/us"). We are not the merchant and do not sell products, set prices, charge you, ship, or handle returns. Any purchase is between you and the merchant under the merchant's terms.

3) Acceptable use

  • Use the Service only lawfully and reasonably.
  • Do not probe, scan, or test security, overload, or disrupt the Service.
  • Do not use the Service for fraud, harassment, infringement, or illegal or abusive content.
  • Do not copy, resell, reverse engineer, or attempt to extract models or code; do not use outputs to create competing models or datasets.

4) Enforcement and injunctive relief

We may limit or suspend access immediately to protect users, merchants, or the Service. We may seek injunctive or other equitable relief to prevent misuse, security breaches, or intellectual property violations.

5) Beta, changes, and availability

We may add, remove, pause, or stop features or the entire Service at any time. Features may differ across merchants. The Service comes with no uptime guarantees.

6) Content and accuracy (no professional advice)

AI-generated answers can be incomplete, outdated, or wrong. Outputs are not legal, medical, financial, or other professional advice. Always verify key details with the merchant before relying on information.

7) Your inputs and feedback

When you provide text, images, or feedback ("User Content"), you grant us a perpetual, worldwide, non-exclusive, royalty-free license to use it to operate, secure, improve, and develop the Service (including evaluating and tuning our AI) to the extent permitted by law and our Privacy Policy. Do not share confidential, sensitive, or third-party personal data you lack rights to share. We may log and review a sample of conversations during beta for safety and quality.

8) Prompts, outputs, and intellectual property

  • Your prompts and outputs: You own your prompts and any lawful outputs (subject to third-party rights). You grant us a limited right to process prompts and outputs to provide and improve the Service.
  • Our materials: Our software, models, pre-built prompts, templates, system messages, and other Service content are our intellectual property. You receive a limited, revocable right to use the Service for personal, lawful use under these terms.

9) Third-party links and services

The Service may show links or connect to merchant systems or other third-party tools. We do not control those sites or services and are not responsible for their content, policies, or availability. Your use of them is under their own terms.

10) Your representations

  • You have the rights to the inputs you provide.
  • Your use is lawful and does not violate others' rights.
  • You will not upload malicious code or bypass security.

11) Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties (express, implied, or statutory) about availability, accuracy, non-infringement, or fitness for a particular purpose.

12) Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising out of or in connection with the Service. Because the Service is in beta, our total aggregate liability to you for all claims relating to the Service is 0 SEK. This clause does not limit or exclude liability where such limitation or exclusion is not permitted by law, including for intent, gross negligence, personal injury, or your mandatory consumer rights.

13) Indemnity (narrow)

To the extent permitted by law, you agree to indemnifyus for losses that directly result from your unlawful useof the Service or violation of others' rightsthrough content you provide.

14) Minors

You must be at least 13 years old to use the Service.

15) Changes and notices

We may update these terms and the Service. We will post changes here and may show a notice in chat. Continued use means you accept the changes.

16) Governing law and disputes (EU consumer info)

Swedish law governs. Disputes are handled by the Stockholm District Court, unless mandatory consumer protection rules require otherwise. Swedish consumers may bring eligible matters to ARN. EU consumers may use the EU ODR platform.

17) Compliance (sanctions and export)

You will not use the Service if you are restricted by applicable sanctions, embargoes, or export control laws.

18) Boilerplate

Assignment: You may not assign these terms without our consent; we may assign them. Severability: If any part is invalid, the rest remains effective. No waiver: Not enforcing a right now does not waive it later. Entire agreement: These terms are the whole agreement about your use of the Service.

19) Contact

Questions: legal@clueless.chat